The City (Frequently Asked Questions)

What Is the Difference Between Our Web Site and The City?

The site you’re on right now ( is our public website which provides information to people that are interested in learning more about us as a church. The City, on the other hand, is a separate, private website that we use as a church family to communicate with each other, run our ministries, share prayer requests, plan events, and list opportunities to serve.

In some areas, we've been able to integrate our website with The City.  For instance, our home page pulls its Upcoming Events from special feeds from our City Plaza.

Is The City Just Another Social Network?

No. Popular social networks like Facebook and Twitter are geared toward individuals and their needs. Instead, The City is geared toward groups and the needs of the local church. And, whereas Facebook targets users with commercialized advertisements, The City targets private church communication to members of specific groups with laser-like precision.

Do I Have to Join The City?

You're welcome to just come to the Crossroads Gatherings and enjoy worshiping together with us, and you obviously don't need the The City to do that. But once you decide you're ready to make friends here and want to get involved in giving, serving and growing together with us...The City is the place to be!

Is The City Secure? And Will the Things I Post on The City Be Kept Private?

You need an email invitation to join The City, and then you need to sign in each time to use the website. And while it is possible to post things publicly on The City Plaza, most things will be posted privately and will not show up in search results returned by Google. This makes The City a safe place to do things like share a prayer request with your friends, give online, and view your giving history.

Will The City Overload My Email Inbox with Unnecessary Information?

No, you are in complete control. You decide. Avoid information overload. Get only the information you need... when you want it. 

Why Do They Call It The City?

There’s a big vision behind The City, and it comes from the words of Jesus in Matthew 5:14-16. It’s a vision of technology being leveraged to help the Church live as a city set on a hill, shining the light of the Gospel to the whole world.

How Do I Sign Up?


When you click to sign up you will be taken to a page where you can enter your contact information and then request to receive an email invitation from The City. This is done in order to verify your email address.  Once you receive the email invitation, follow the directions to sign up and fill out your profile. In no time you'll be exploring what's been going on inside Crossroads on The City.  

If you are having any trouble signing up or have other questions, our City Cafe is open during the weekend Gatherings.  Feel free to stop by and ask for help.

How Do I Set Up or Join a Small Group in The City?

Everyone who creates an account automatically becomes part of the church-wide Crossroads group. Once on The City, you can click on the Groups tab on the left side of your screen and then select "Search For Groups."   If a ministry/small group to which you belong has already set up a “group” on The City, you can send a request to join that group. If your ministry/small group would like to create a “group” on The City, please contact The City Admin.

Who Can Set Up an Account?

In order to join The City, we ask that you are either a regular attender of Crossroads or one of our church ministries. You must have your own email address, be at least 13 years of age and have parental consent if you are under 18 years of age.

Can I Share an Email Address with My Spouse?

No. Unfortunately each user account on The City must be tied to a unique email address, and The City simply won't allow 2 accounts to share a duplicate email address. Because The City is based on groups (and group membership) and because many of the groups in The City are gender-specific, no two people will belong to the same groups. We don't even expect couples to belong to the same groups! 

Note: The only way The City can provide users with a personalized experience is by having a unique email address based on the individual groups that the person is in.

If a couple shares an email address, it is recommended that one of the parties use the current email address and the other person create a separate email account so he/she can maximize their experience in The City. Several good, free email options are available (GmailYahoo, Hotmail, etc.), and we will be glad to assist you in setting up a new account, if desired.